Complaint procedure

Do you have questions? Doubts? Are you dissatisfied by something? Tell your midwife. She will take the time to discuss the issue with you. If this conversation does not help, if you like to know more about your rights or if you like advice from an independent party, then you can reach out to the complaints officer. He or she can also help you file a complaint, if necessary.

The complaints officers are impartial. Everything you discuss with him or her is confidential.

You can contact the complaints officer through:
www.klachtverloskunde.nl
klachtverloskunde@cbkz.nl
088 – 024 51 23

Your midwife, and possibly the complaints officer, will try to handle you complaint within six weeks.

If this does not provide a suitable solution to your complaint, you may file a complaint with the Midwife Dispute Body (Geschilleninstantie Verloskunde). This independent party investigates and judges your complaint, and will reach a binding verdict.

www.geschilleninstantieverloskunde.nl
info@geschilleninstantieverloskunde.nl
073 – 689 18 90

Share this article

Share on facebook
Share on linkedin
Share on twitter
Share on email

Read more about

Terra verloskundigen Amsterdam Noord Borstvoeding cursus voorlichtingsavond
In our practice

Breastfeeding course

Many couples choose to breastfeed their baby during the first months after their baby is born. A choice we completely understand! Breastmilk is something very

read more »
Terra Verloskundigen vroege voorlichtingsbijeenkomst
In our practice

Early information meeting

What’s healthy food during your pregnancy? Which ultrasounds are there and what tests may be done? What changes will occur in your body during pregnancy?

read more »
T